Feedback and support tool for SaaS
Stop building in the dark. Communicate with customers and create a product they'll love.
Go from guessing to knowing
Before
Building based on assumptions
Users don't feel heard and churn
Paying over $100 for multiple tools
Back and forth chat to understand a bug
With Lastcom
Building based on feedback and user needs
Engaged users, low churn
Save money for a single tool
Detailed bug reports to act immediately
The last communication platform you'll ever need
One widget to rule them all
Lastcom adopts an all-in-one widget-first approach. Keep your users in your app and have a single source of truth for all user communication.
User support
- Quick and personal.
- Give your users the direct, human support they deserve.
- Control your availability.
- Set your schedule, and the UI adapts automatically to show when you're online.
- Built for small teams.
- Seamlessly collaborate with teammates to provide better support.
Bug Reporting
- Priority Handling.
- Bugs and issues are handled separately from questions and feedback, ensuring they get the attention they deserve.
- Private & Secure.
- Reports stay between your team and the user, enabling detailed discussions to fully understand and resolve issues.
- Rich Bug Reports.
- Users can attach screenshots, describe the issue in detail, and help your team reproduce bugs efficiently.
User Feedback
- Crowdsourced Suggestions.
- Let users propose ideas and vote on what matters most, helping you focus on the right features.
- Prioritize with Confidence.
- Users can vote on suggestions, making it easy to decide what to build next.
- Collaborative Discussions.
- Engage with users directly on their suggestions, gather insights, and refine ideas before adding them to the roadmap.
Public Roadmap
- From Feedback to Roadmap.
- Accepted suggestions transition into your roadmap, keeping users involved in product evolution.
- Upvoting & Discussions.
- Users can continue to vote and discuss roadmap items, helping refine priorities and expectations.
- Track Development Progress.
- Manage feature statuses and showcase upcoming releases, offering clear visibility into what's next.
Pricing that makes sense
Stop paying for multiple tools and being overcharged for features you don't need.